Refund and Returns Policy

We value your satisfaction and strive to provide high-quality chemical products. If you are not fully satisfied with your purchase, please review our refund guidelines below:

1. Eligibility for Refunds

• Refund requests must be made within 14 days of delivery.
• Products must be unopened, unused, and in their original packaging.
• Due to safety and regulatory requirements, opened or used chemical products cannot be returned.

2. Damaged or Incorrect Items

• If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and order details.
• We will arrange a replacement or issue a full refund at no extra cost.

3. Refund Process

• Approved refunds will be processed within 7 business days to your original payment method.
• Shipping costs are non-refundable unless the return is due to our error.

4. How to Request a Refund

• Email us at info@redstone-sep.com with your order number, reason for return, and any supporting photos.

Note: For safety reasons, all returns must comply with local hazardous materials handling regulations.