Refund Policy Redstone Separations AB
We value your satisfaction and strive to provide high-quality chemical products. If you are not fully satisfied with your purchase, please review our refund guidelines below:
- Eligibility for Refunds
- Refund requests must be made within 14 days of delivery.
- Products must be unopened, unused, and in their original packaging.
- Due to safety and regulatory requirements, opened or used chemical products cannot be returned.
- Damaged or Incorrect Items
- If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and order details.
- We will arrange a replacement or issue a full refund at no extra cost.
- Refund Process
- Approved refunds will be processed within 7 business days to your original payment method.
- Shipping costs are non-refundable unless the return is due to our error.
- How to Request a Refund
- Email us at info@redstone-sep.com with your order number, reason for return, and any supporting photos.
Note: For safety reasons, all returns must comply with local hazardous materials handling regulations.